Frequently Asked Questions

Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to contact customer support, please email info@faie.ca

What Payment Methods are Accepted?

Credit Card (Visa, American Express, Mastercard), Apple Pay, ShopPay, Google Pay, and Paypal

Can I Change or Cancel my Order?

Unfortunately, we are not able to make changes or cancellations after your order has been placed. We apologize for any inconvenience.

Can I Return or Exchange Items?

If you're not completely happy with your purchase, you can return it within 30 days for a full refund. Items must be in original condition with tags still attached. Please contact a team member for any assistance.

Being a small brand and given the limited availability of our items, we do not offer exchanges. To receive a different size or item, we suggest purchasing the new product and adhering to the return procedure for the initial purchase.

Can I Pre-Order Items?

Yes, absolutely! The majority of our product launches are available for pre-order, allowing you to enlist for exclusive access!